Withdrawal from the Purchase Agreement

10. Withdrawal from the Purchase Agreement

This section governs withdrawal from a sales contract in accordance with Act No. 108/2024 Z. z. on Consumer Protection and on Amendments to Certain Acts (hereinafter referred to as the “Consumer Protection Act”), which took effect on January 1, 7. In 2024, it was replaced by Act No. 102/2014 Z. z.

10.1. If the seller is unable to fulfill its obligations under the sales contract due to stock running out, unavailability of goods, a production stoppage by the manufacturer/importer/supplier, force majeure, or other objective reasons, the seller is obligated to immediately inform the buyer of this and offer the buyer an alternative performance or the option to withdraw from the contract (cancel the order). If the buyer withdraws from the contract for these reasons, the seller shall refund the purchase price already paid within 14 days of receiving notice of withdrawal, by bank transfer to the account designated by the buyer.

10.2. A buyer who is a consumer is entitled to withdraw from the sales contract without giving a reason within 14 days of the date of receipt of the goods, in accordance with Sections 19 and 20 of the Consumer Protection Act.

10.3. During this period, the buyer has the right to unpack and test the goods in a manner similar to what is customary when shopping in a brick-and-mortar store, to the extent necessary to determine the nature, characteristics, and functionality of the goods.

10.4. The period for withdrawing from the contract begins on the day the buyer or a third party designated by the buyer (other than the carrier) takes delivery of the goods, or:

• in the case of delivery of goods consisting of multiple parts or pieces—the date of receipt of the last part or piece;
• in the case of separate deliveries of multiple items from a single order—the date of receipt of the last item delivered;
• in the case of repeated deliveries of goods during a specified period—the date of receipt of the first delivery.

10.5. The buyer may withdraw from the contract even before the withdrawal period begins, that is, even before taking delivery of the goods.

10.6. If the seller has not provided the buyer with information regarding the right to withdraw from the contract in accordance with the Consumer Protection Act, the withdrawal period is extended by 12 months from the original expiration of the 14-day period. If the seller provides this information subsequently during this extended period, the new 14-day period begins on the date the information is provided.

10.7. Withdrawal from the contract is effected by an unambiguous written statement (e.g., a letter sent by mail, by email, or via the form attached as Appendix 1 to these Terms and Conditions), delivered to the seller. The withdrawal period is deemed to have been met if the notice of withdrawal was sent to the seller no later than the last day of the period.

10.8. The notice of withdrawal from the contract must include, in particular, the buyer’s identification, the order number and date, a description of the goods, and the method by which the seller is to return any payment already received (in particular, an account number or, if applicable, a mailing address).

10.9. The buyer’s withdrawal from the purchase agreement also rescinds, as of the outset, any supplementary agreement related to this purchase agreement. The buyer cannot be required to pay any costs or fees related to the cancellation of a supplementary agreement, except for the costs and fees specified in Sections 10.11 and 10.12 of these Terms and Conditions, or, where applicable, the price for a service if it has already been provided in full.

10.10. The buyer is required to return the goods to the seller’s business address or hand them over to the seller or a person authorized by the seller no later than 14 days from the date of withdrawal from the contract, unless the seller offers to pick up the goods in person. The deadline is considered met if the goods were handed over for shipment no later than the last day of the deadline. The buyer is required to return the goods complete, with all documentation, in their original packaging if possible, and unused. The seller does not accept cash-on-delivery shipments; it is recommended that the goods be insured during transport.

10.11. The buyer bears the cost of returning the goods, unless the seller has agreed to bear these costs or has failed to fulfill its obligation to inform the buyer that the buyer is responsible for them.

10.12. The buyer is liable only for any reduction in the value of the goods caused by handling that goes beyond what is necessary to ascertain the nature and functionality of the goods. The buyer is not liable for any reduction in the value of the goods if the seller failed to fulfill its obligation to provide information regarding the right to withdraw from the contract.

10.13. The seller is required, without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal from the contract, reimburse the buyer for all payments received from the buyer under or in connection with the contract, including costs of transportation, delivery, and shipping. The seller is not required to refund these payments until the goods have been returned to the seller or until the buyer provides proof of return shipment, whichever occurs first, unless the seller offers to pick up the goods in person.

10.14. The seller will refund the purchase price to the buyer using the same method the buyer used for payment, unless otherwise agreed upon with the buyer, without charging any additional fees.

10.15. If the buyer withdraws from the contract and returns goods that are used, damaged, or incomplete, the buyer is obligated to compensate the seller for:

• the amount by which the value of the goods has decreased,
• reasonable expenses incurred in connection with the repair of the goods and their restoration to their original condition,

However, this shall not exceed the difference between the purchase price of the goods and their value at the time of withdrawal from the contract.

10.16. In accordance with the Consumer Protection Act, the buyer may not withdraw from a contract whose subject matter is:

• the sale of goods made to the consumer’s specific requirements, custom-made, or intended specifically for a single consumer;
• the sale of goods sealed in protective packaging that cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery;
• the sale of audio recordings, video recordings, audio-visual recordings, books, or computer software sold in sealed packaging, if the consumer has opened the packaging;
• the provision of electronic content other than on a tangible medium, provided that such provision began with the consumer’s express consent and the consumer was informed that by giving such consent, he or she loses the right to withdraw from the contract;
• the sale of goods that, after delivery, have been assembled, put together, or used in such a way that the seller cannot restore them to their original condition without incurring additional effort and expense (e.g., assembled furniture).

10.17. The provisions of Article 10 of these Terms and Conditions do not apply to persons who do not meet the definition of a consumer under the Consumer Protection Act.

10.18. In accordance with Section 20a of the Consumer Protection Act, effective as of the 19th, 6. As of 2026, consumers may also exercise their right to withdraw from a contract online by filling out and submitting the form available on the seller’s website. The form is available:

• by clicking the “Withdraw from the Contract Here” link located in these Terms and Conditions,
• by clicking the “Withdrawal from the Purchase Agreement” link in the website’s footer, or
• by clicking the “Withdraw from the Contract” button located next to each order in your user account.

If the consumer exercises any of these options, the seller shall immediately provide the consumer, on a durable medium (via email), with confirmation of receipt of the notice of withdrawal from the contract, including its content and the date and time it was sent.