{"id":5256,"date":"2021-11-23T12:31:11","date_gmt":"2021-11-23T11:31:11","guid":{"rendered":"https:\/\/www.2mkhokejovekarty.sk\/withdrawal-from-the-purchase-agreement\/"},"modified":"2026-05-28T09:00:10","modified_gmt":"2026-05-28T07:00:10","slug":"withdrawal-from-the-purchase-agreement","status":"publish","type":"page","link":"https:\/\/www.2mkhokejovekarty.sk\/en\/withdrawal-from-the-purchase-agreement\/","title":{"rendered":"Withdrawal from the Purchase Agreement"},"content":{"rendered":"\t\t
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10. Withdrawal from the Purchase Agreement<\/h2>

10.1. If the seller is unable to fulfill their obligations arising from the purchase agreement due to stock depletion, product unavailability, or if the manufacturer, importer, or supplier of the goods agreed upon in the purchase agreement has discontinued production or made such significant changes that prevent the seller from fulfilling their obligations under the purchase agreement, or due to force majeure, or if despite all reasonable efforts, the seller is unable to deliver the goods to the customer within the timeframe specified in these terms and conditions or at the price stated in the order, the seller is obliged to immediately inform the buyer of this fact and is also obliged to offer the buyer alternative fulfillment or the option for the buyer to withdraw from the purchase agreement (cancel the order). If the buyer withdraws from the purchase agreement for reasons stated in this section of these complaint and business terms, the seller is obliged to return to the buyer any advance payment already made for the goods agreed upon in the purchase agreement within 14 days of the notification of withdrawal from the agreement by transfer to an account specified by the buyer. <\/p>

10.2. The buyer is entitled to withdraw from the purchase agreement without giving a reason in accordance with \u00a7 7 and subsequent sections of Act No. 102\/2014 Coll. on Consumer Protection in Distance Selling (hereinafter referred to as the “<\/strong>Consumer Protection Act in Distance Selling”) within 14 days of receiving the goods, or from the day of concluding the contract for the provision of services or the contract for the provision of electronic content not supplied on a tangible medium, if the seller has fulfilled their information obligations under \u00a7 3 of the Consumer Protection Act in Distance Selling in a timely and proper manner. <\/p>

10.3. Within this period after receiving the goods, the buyer has the right to unpack and test the goods in a manner similar to what is usual when shopping in a traditional “brick-and-mortar” store, to the extent necessary to determine the nature, characteristics, and functionality of the goods.<\/p>

10.4. The start of the withdrawal period is set for the day on which the buyer or a third party designated by the buyer, other than the carrier, takes possession of all parts of the ordered goods, or if<\/p>

  1. a) the goods consist of multiple parts or pieces, from the day of taking possession of the last part or the last piece,<\/li>
  2. b) goods ordered by the buyer in one order are delivered separately, from the day of taking possession of the goods that were delivered last,<\/li>
  3. c) under the contract, goods are delivered repeatedly during a defined period, from the day of taking possession of the first delivered goods.<\/li><\/ol>

    10.5. The buyer may withdraw from the purchase agreement, the subject of which is the purchase of goods, even before the start of the withdrawal period.<\/p>

    10.6. Withdrawal from the agreement requires written form, in a manner that does not raise doubts that the withdrawal from the agreement was made in error, or in the form of a record on another durable medium, or using the form that constitutes Appendix No. 1 of these business and complaint terms. The withdrawal period is considered to be observed if the notice of withdrawal from the agreement was sent to the seller no later than on the last day of the period according to \u00a7 7 paragraph 1 of the Consumer Protection Act in Distance Selling. <\/p>

    10.7. Withdrawal from the purchase agreement according to the previous point of these business and complaint terms must contain the information required in the withdrawal form from the purchase agreement, which forms Appendix No. 1 of these business and complaint terms, especially the identification of the buyer, order number and date, precise specification of the goods, the method by which the seller should return the already received performance, especially the account number and\/or postal address of the buyer. <\/p>

    10.8. In the case of withdrawal from the purchase agreement by the buyer, any supplementary agreement related to the purchase agreement from which the buyer has withdrawn is also canceled from the beginning. It is not possible to require from the buyer any costs or other payments related to the cancellation of the supplementary agreement, except for the reimbursement of costs and payments mentioned in \u00a7 9 paragraph 3, \u00a7 10 paragraphs 3 and 5 of the Consumer Protection Act in Distance Selling and the price for the service, if the subject of the contract is the provision of a service and the service has been fully provided. <\/p>

    10.9. Within 14 days from the day of withdrawal from the purchase agreement, the buyer is obliged to send the goods back without undue delay to the address of the operator’s headquarters or hand them over to the seller or a person authorized by the seller to receive the goods. This does not apply if the seller has proposed to collect the goods personally or through a person authorized by them. The deadline according to the first sentence of this point of these business and complaint terms is considered to be met if the goods were handed over for transport no later than on the last day of the deadline. <\/p>

    10.10. The buyer is obliged to deliver the goods to the seller complete, including complete documentation, undamaged, if possible in the original packaging, and unused.<\/p>

    10.11. Cash on delivery shipments will not be accepted by the seller. It is recommended to insure the goods. The seller is obliged to return to the buyer all payments received from them based on the purchase agreement or in connection with it, including costs for transport, delivery, and postage and other costs and fees, without undue delay, no later than 14 days from the day of delivery of the notice of withdrawal from the agreement. The seller is not obliged to return payments to the buyer according to this point of these business and complaint terms before the goods are delivered to them or until the buyer proves that they have sent the goods back to the seller, unless the seller proposes to collect the goods personally or through a person authorized by them. <\/p>

    10.12. The costs for returning the goods to the seller are borne by the buyer. The goods are returned directly to the seller or to a person authorized by the seller to receive the goods. This does not apply if the seller has agreed to bear these costs themselves or if they have failed to fulfill their obligation under \u00a7 3 paragraph 1 letter i) of the Consumer Protection Act in Distance Selling. <\/p>

    10.13. The buyer is only responsible for the reduction in the value of the goods resulting from handling the goods in a way that goes beyond the handling necessary to determine the characteristics and functionality of the goods. The consumer is not responsible for the reduction in the value of the goods if the seller has failed to fulfill their information obligation regarding the consumer’s right to withdraw from the agreement according to \u00a7 3 paragraph 1 letter h) of the Consumer Protection Act in Distance Selling. <\/p>

    10.14. The seller is obliged to return the purchase price for the goods to the buyer in the same way as the buyer used for their payment, unless agreed otherwise with the buyer on a different method of returning payments without charging the buyer any additional fees in this regard.<\/p>

    10.15. In case the buyer withdraws from the agreement and delivers to the seller goods that are used, damaged, or incomplete, the buyer agrees to pay the seller:<\/p>

    1. the value by which the value of the goods has decreased in accordance with \u00a7 457 of the Civil Code in the actual amount <\/li>
    2. costs incurred by the seller in connection with the repair of the goods and their restoration to their original condition, calculated according to the price list for out-of-warranty service of the goods<\/li><\/ol>

      The buyer is obliged, in accordance with this point of the complaint and business terms, to pay the seller compensation up to the amount of the difference between the purchase price of the goods and the value of the goods at the time of withdrawal from the purchase agreement.<\/p>

      10.16. In accordance with \u00a7 7 paragraph 6 of the Consumer Protection Act in Distance Selling, the buyer cannot withdraw from an agreement whose subject is: <\/p>