{"id":5241,"date":"2021-11-23T12:36:20","date_gmt":"2021-11-23T11:36:20","guid":{"rendered":"https:\/\/www.2mkhokejovekarty.sk\/alternative-dispute-resolution\/"},"modified":"2025-11-19T10:15:12","modified_gmt":"2025-11-19T09:15:12","slug":"alternative-dispute-resolution","status":"publish","type":"page","link":"https:\/\/www.2mkhokejovekarty.sk\/en\/alternative-dispute-resolution\/","title":{"rendered":"Alternative Dispute Resolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5241\" class=\"elementor elementor-5241 elementor-898\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d19fd8c elementor-section-boxed elementor-section-height-default elementor-section-height-default wd-section-disabled\" data-id=\"d19fd8c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa64db2\" data-id=\"aa64db2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c53cbd7 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c53cbd7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2>12. Alternative Dispute Resolution<\/h2>\n<p>12.1. The buyer has the right to request a remedy from the seller if they feel that the seller has violated their rights or has not handled a complaint to their satisfaction. If the seller does not respond to the request within 30 days or responds negatively, the consumer can submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity (hereinafter referred to as ADR entity) according to Act 391\/2015 Z.z. According to \u00a73 of Act 391\/2015 Z.z., ADR entities are bodies and authorized legal entities. The consumer can submit the proposal in the manner specified by \u00a712 of Act 391\/2015 Z.z. The request can also be submitted online through the&nbsp;<a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\">ODR alternative dispute resolution platform<\/a>.<\/p>\n<p><\/p>\n<p>Alternative dispute resolution is reserved exclusively for consumers who are natural persons, not for business buyers. The dispute resolution takes place between the consumer and the seller who have concluded a distance contract and whose dispute has a value higher than 20 EUR. The maximum fee that an ADR entity can charge is 5 EUR from the buyer to cover costs.&nbsp;&nbsp;<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>12. Alternative Dispute Resolution 12.1. The buyer has the right to request a remedy from the seller if they feel<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5241","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.7.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Alternative Dispute Resolution - 2MK Hokejov\u00e9 Karty<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.2mkhokejovekarty.sk\/en\/alternative-dispute-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alternative Dispute Resolution - 2MK Hokejov\u00e9 Karty\" \/>\n<meta property=\"og:description\" content=\"12. Alternative Dispute Resolution 12.1. 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